Shipping policy
Shipping Policy
At SIGNUM Firenze, every order begins its journey in Florence, where Italian craftsmanship and tradition come together.
We entrust our international deliveries to DHL Express, ensuring a reliable, secure, and fully traceable shipping experience worldwide.
1. Order Processing & Delivery Times
Every SIGNUM Firenze order is prepared with care and attention before being entrusted to our shipping partner.
Please note that the estimated delivery times below refer exclusively to transit time after your order has been processed and dispatched.
For made-to-order products or items temporarily unavailable in stock, additional preparation or production time may be required.
Once your order has been dispatched, estimated DHL Express delivery times are:
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Italy: 1–2 business days
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Europe: 2–4 business days
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Rest of the World: 3–6 business days
Delivery estimates are indicative and may vary due to customs procedures, local conditions, public holidays, or circumstances beyond our control.
As soon as your order is shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Rates & Complimentary Delivery
We are pleased to offer complimentary shipping on qualifying orders:
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Italy: Orders over €100
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Europe: Orders over €150
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Rest of the World: Orders over €250
For orders below these thresholds, shipping costs are calculated automatically at checkout based on the destination and order details.
Any applicable shipping charges will be displayed before your purchase is completed.
3. Customs Duties & Import Taxes
For deliveries outside the European Union, additional customs duties, import taxes, and local clearance fees may apply.
These charges are not included in the product prices or shipping fees, unless explicitly stated at checkout.
Any applicable import charges are the responsibility of the recipient and are determined by the customs authorities of the destination country.
DHL may contact the recipient directly to arrange payment before the shipment can be released for delivery.
We recommend reviewing your country's import regulations before placing an international order.
4. Refused Deliveries & Unpaid Customs Charges
If a recipient refuses delivery or fails to pay the applicable customs duties, import taxes, or clearance fees, the shipment may be held, returned, abandoned, or disposed of by the carrier in accordance with local regulations and DHL procedures.
If the shipment cannot be returned to SIGNUM Firenze or recovered due to the recipient's refusal to pay the required import charges, no refund will be issued to the extent permitted by applicable law.
If the shipment is returned to us, any refund will be assessed in accordance with our Refund & Return Policy and applicable consumer protection laws.
Where legally permitted, any additional shipping, return transportation, customs, storage, or handling charges resulting from the refusal may be deducted from the refund.
We encourage customers to ensure that they are aware of any applicable import charges before completing their purchase.
5. Shipping Restrictions
SIGNUM Firenze ships to destinations worldwide, subject to carrier availability and applicable international shipping regulations.
Certain countries or regions may be temporarily excluded due to logistical restrictions, customs regulations, international sanctions, or circumstances beyond our control.
Available shipping destinations and services are confirmed during checkout.
6. Tracking & Delivery Assistance
Once your order has been dispatched, you will receive an email containing your DHL Express tracking number.
You can use this information to follow the progress of your shipment directly through the carrier's tracking service.
Should you experience any difficulties with your delivery, our customer care team will be pleased to assist you.
7. Contact Us
For questions regarding shipping, delivery times, or international orders, please contact:
SIGNUM Firenze
Email: info@signumfirenze.com
SIGNUM Firenze — Florence, Italy